It’s time to meet our General Manager of Operations at One Nexus, Heidi Crossman! With 24 years of experience with One Nexus, Heidi shares insights into her diverse roles, professional growth, and the supportive environment that has defined her time at the company.

Hi, Heidi. Can you tell us about your role at One Nexus?
I am the General Manager of Operations in the automotive division. This means I oversee everything from our call centre to the operational finance, damage and insurance departments, while also having an integral part in the development of the business. I’m also responsible for ensuring my colleagues feel supported while driving the execution of our day-to-day operations. Essentially, I’m here to make sure our team runs like a well-oiled machine while fostering a supportive work environment – it’s a great job and always keeps me on my toes.

What is your experience in the automotive industry so far?
It’s fair to say that I know a bit about the automotive industry after working with One Nexus for nearly 25 years now – next year will mark my silver anniversary! Over the years, I’ve worn many hats, including Operations Administrator, Finance Manager, Operations Manager, and now General Manager. I’ve learnt something new from each role.

How has your journey with One Nexus been so far?
I absolutely love working at One Nexus. It’s a place where I have always felt supported and had the opportunity to grow professionally. When I started, I was an Admin Assistant in what is now the Aftermarket department and steadily worked my way up. From Warranty Analyst to Rental Operations, finance to credit control, I’ve had the chance to work in nearly every corner of the Automotive business. During that time, I have met some fantastic people and really been able to develop my skill set.

What would you say you enjoy most about your job?
I touched on it previously, but my role comes with so much variety, and no two days are the same. I have a different challenge every day, and that helps keep the job exciting! My favourite thing would probably be having the chance to work so closely with the team here. I get so much satisfaction from supporting our staff and watching them grow. It’s the best feeling seeing someone you’ve mentored achieve success or overcome obstacles. I firmly believe that a company is only as strong as its people, and nurturing talent is a big part of what we do here at One Nexus.

What was it about One Nexus that made you want to get involved?
To be honest, when I first decided to join, I wanted a stable job that also offered room for growth – especially as I was balancing part-time work with raising my children at the time. As my children got older, I was able to do more within the company, and that is where the opportunities for progression and the genuine care for employees’ development set One Nexus apart.

Outside of work, what do you enjoy doing?
I have always had a passion for theatre and music. This was put on hold when I had my children, however, I’ve recently rediscovered my love for music by joining a rock choir. We are currently performing all the Christmas hits, as well as songs like Angels by Robbie Williams. The group even tours around the country to perform every now and then; I have only been there a few weeks, so I haven’t managed to do this yet, but I can’t wait until I do! Besides that, I enjoy socialising with my friends, walking the dog, and reading a good book.

Finally, what is one thing you would like readers to know about yourself or One Nexus that they might not know already?
One Nexus is a great place to build a career. This is a company that invests in its people, creating an environment where the team can thrive.