Introducing:
One Nexus DRIVE

A courtesy vehicle programme your customers can rely on.

In the event of a breakdown, you need to keep your customers mobile. One Nexus DRIVE is a new breed of courtesy vehicle programme that will ensure you deliver an excellent service when your customers need it most.

Customer loyalty is crucial for dealership success. In a competitive marketplace, it’s necessary to find new ways to offer a stand-out customer experience and build long-term trust and advocacy.

When a customer experiences a vehicle breakdown, it's natural for them to be frustrated. However, dealerships have an opportunity to turn the situation into a positive experience and foster customer loyalty - especially if they act swiftly by providing a replacement vehicle. Therefore, to keep customer loyalty at bay, dealerships must meet its customers’ expectations by honouring their warranty commitments, offering a replacement that matches the quality and standard of the customer's original vehicle - ultimately ensuring that the process of arranging a courtesy car is as seamless and stress-free as possible for the customer.

This is why the team here at One Nexus are proud to announce our latest offering to the market, One Nexus DRIVE. The programme will fall under two umbrellas, DRIVE SaaS (Software as a Service) and DRIVE operations which will further enhance the OEM, dealer and customer experience.

DRIVE SaaS
A cloud-based version of DRIVE SaaS, consisting of One Nexus proprietary software, enables a consistent Dealer approach across the entire network, allowing OEM control of warranty expenditure and performance to the policy via notifications through a dashboard and compliance with any OEM courtesy policy as any agreed data feeds enable cases to be updated in ‘real-time’. Additionally, this dealership-facing application feeds into One Nexus CRS (reservations), data extraction, and accounting systems seamlessly.

DRIVE Operations
Dovetailing DRIVE SaaS, DRIVE Operations alleviates pressure on dealers by taking care of customer liaison, vehicle supply, insurance provision, and statutory compliance via a dedicated call centre which in turn, allows dealers to focus on their core business.

What makes DRIVE different?
One Nexus is already a leading solution provider for organising replacement vehicle hire for dealership customers, whether through a third-party supplier or via one of the Dealers Courtesy Vehicles (DOV). We manage the relationship between the customer and the hire vehicle providers through both a dedicated call centre and the use of AI technology. If a DOV is used, we organise payment to dealerships via a ‘self-billing invoice’ process. This approach keeps administration to a minimum and maximises OEM and dealer efficiencies. We also facilitate any financial support payments directly to customers if this forms part of the Dealers’ courtesy policy.

With DRIVE, Service Advisors and Service Managers alike will now be able to inform One Nexus that a vehicle replacement hire is required while a customer’s vehicle is being repaired due to a warranty issue. Financial support payments can also be facilitated in the same way if this forms part of the courtesy policy. By using DRIVE to action vehicle hire/financial support requests, dealers will help fulfil customers’ expectations.

It is also possible for dealers to use DRIVE to inform One Nexus they are providing a vehicle to a customer on hire or that they require a financial support payment because the vehicle hire is not needed (i.e., Rental Operators or Fleets that have alternative vehicles at their disposal). In accordance with policy, DRIVE cases can be raised whenever a warranty repair takes longer than one day or is covered by a suitable field service action.And, in the event vehicles are rented, Dealers can either provide their own vehicle or request transportation from One Nexus, which will liaise with 3rd Party Suppliers to obtain alternative vehicles.

A New Era of Efficiency and Customer Satisfaction
Ultimately, One Nexus DRIVE is designed to streamline the dealer and customer experience, offering powerful solutions for vehicle replacement and financial support through an easy-to-use interface. By simplifying these critical processes, we help reduce administrative burdens while enhancing the customer journey during vehicle repair or warranty situations.

Our commitment to innovation and quality service doesn’t just stop here—DRIVE is poised to evolve alongside the automotive industry’s needs, continuing to prioritise long-term relationships, trust, and customer advocacy. So, join us in delivering a truly world-class customer experience.

Your journey with One Nexus DRIVE begins now.


Start your journey today
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